services

Experience Design ecosystem is super-wide. We master most of it, but we only offer what we know best.

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14

Years

400

Projects

30

Team Members

international services

We’ve provide dozens of service within hundreds of techniques. Here are the most popular ones lately.
1

Remote User Observation

Moderated / Unmoderated
2

UX Research

Face-to-face / Remote
3

Usability Testing

Face-to-face / Remote
4

User Observation

Contextual / In-Lab
5

Facilitation

Moderation / User Recruitment / Lab Services
6

Experience Design

UX, CX, EX, SD

80

International projects

30

International clients

30

Countries
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international clients

Due to NDAs, only a few references are listed.

FAQs on international services

Do you provide remote user observation / usability test / UX research?

Yes, we do. We have a real solid approach which is built from the scratch and does not imitate the offline world.

Do you have your own lab facilities?

Yes, we have our own test facility, and it’s an adequate one for most projects.
We can also arrange even more specific ones for particular ones when needed.

Do you manage user recruitment?

Yes, we do. We mostly use our own user database called UXtesters, but when needed we also can benefit from 3rd parties, all secured by NDAs; compliant with GDPR.

Do you provide the session recordings and/or broadcasting?

Yes, we do. Based on users’ consents with NDAs, in compliance with GDPR.

In which format do you provide (UI) design documents?

We mostly prefer Sketch + Zeplin, but we still can provide in other mainstream formats.

Do you provide help for curating the most reasonable methodological approach for the local market?

Sure, that’s mainly what we do. We manage that by intensive researches for the specific project and our priceless experiences.

You really that good, huh?

Don’t want to brag about that but we are quite good, with global titles and hundreds of happy clients.

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experience design services

all services

The ultimate list of the all services that we provide.

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user research and usability

User Research is the general name of systematic research practices that enable us to set-up “better” product/service designs by revealing the real needs, requests, expactations and tendencies of the users.

In UX, CX, Service Design and Strategic Design projects, it helps us to make decisions based on facts rather than assumptions.

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user experience (UX) design

User Experience (UX) design is the general name of systematic research-hypothesis development-testing and design cycles. It describes building the set-up of user experience on a product by focusing on business priorities, feasibility and the user.

UX design practices that we apply in digital and physical product design projects help us to implement the set-ups that meets with the expectations of business and users.

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expert review

Expert review is an analysis practice from the Experience Design perspective that we apply on a product, service or a general or specific flow in customer life cycle.

The Expert Review practices that we implement on UX, CX, SD studies help us to make fast usability analysis on all product & services that are live or almost-live.

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CX & service design

Customer Experience (CX) Design, the relationship between brand and its customers during the customer life cycle; and Service Design, on the other hand, are the practices that are used in the construction of backstage process, infrastructure and interaction of this relationship.

We can’t separate these disciplines with sharp borders; so this helps us to create holistic set-ups with compact efforts.

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strategic design

Strategic Design (SD) describes conducting insight researches for organisations with objectives such as renewal, improvement, and increasing the competitive advantage, and fulfilling the strategic activities like prioritizing the outputs & road mapping.

This approach supports us to define the focus points accurately & increases the efficiency of projects, also makes us produce the critical outputs faster.

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team support

Team Support describes our approach in satisfying the professional team needs with our own team in the product and service design activities.

Our constant involvement in the ongoing projects helps us to increase our awareness and to act more agile.